Summer Teen Volunteer Program at Upstate University Hospital Downtown Campus

By Sphoorti Bahandre, Intern Volunteer Initiatives

2013 Teen Volunteers

Are you looking for a volunteer experience for your teen this summer? The journey of volunteers substantially changes the lives of everyone they meet along the way. It’s the unknown situations that reward them beyond imagination. For more than 12 years, Upstate University Hospital Downtown Campus has celebrated a tradition of involving volunteer teens in the healthcare environment. Upstate will be starting its successful Summer Teen Volunteer Program July 7, 2014. This year the program will feature two, three-week sessions July 7 to 25 and July 28 to August 15 at the Downtown Campus for 80 teen volunteers.

This experience will allow teens to broaden their perspective involving career possibilities. Volunteers will assist staff and adult patients in more than 20 inpatient and outpatient departments of Upstate, things such as escorting discharged patients to their cars and providing comfort care at bedside.

Volunteers will attend training sessions where they will learn about wheelchair guidelines, patient confidentiality, personal skills to enhance the Patient Experience, and customer service skills. Teen volunteers will be also involved in Upstate University Hospital Downtown Campus’s daily Monday to Friday environment. This program offers a unique and hands-on opportunity for teens to learn about adult healthcare.

Sandra Delaney, director of Payroll Services at Upstate said, “My daughter participated in the Teen Volunteer Program last summer at the age of 14.  She was able to experience a broad range of real life situations, instead of what she might imagine from a classroom or textbook…she gained a much better appreciation for all of the facets and faces of healthcare that support their healing process…this experience took her from a dreamy 14 year old to a more open minded and compassionate, focused young adult.”

Rhonda Butler, manager of Upstate’s Volunteer Initiatives said, “The teen volunteers have been a big part of our volunteer program every summer. I really enjoy watching them learn the hospital environment and to better understand how important it is to take care of others. I think their volunteer time not only makes an impact in patient satisfaction, but also in the lives of the teen volunteers themselves.”

Teen volunteers at Downtown Campus are required to complete a minimum of 40 hours within a single three week summer session – one eight hour session or two four hour sessions per week. Schools, including Fayetteville-Manlius, Christian Brothers Academy, Baldwinsville, Cicero-North Syracuse, West Genesee and 18 other area school districts are an important part of Upstate’s Teen Volunteer program. We thank them for their contribution in making our communities better and healthier.

Teens who wish to join Upstate’s Downtown campus volunteer program need to apply at http://www.upstate.edu/hospital/volunteers/teen. New teen volunteers have an application deadline of May 30. The deadline for returning teen volunteer applications is May 16.

Brief Bio: Sphoorti Bhandre is a Public Relations Graduate Student in the S.I. Newhouse School of Public Communications at Syracuse University. She is interested in consumer, digital and healthcare Public Relations.  She served as an intern with Rhonda Butler, Director of Volunteer Initiative in the Spring Semester of 2014.

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