Earlier this week, senior staff attended an early morning celebration with our Environmental Services staff. This was to recognize Environmental Services for a steady improvement in their Press Ganey scores. One of the very gratifying parts of this was that the scores were not given around the issue of how clean a patient’s room was, but rather about the attitude of the individuals doing the cleaning. It was nice to recognize a large group of hard-working staff, who clearly have put “patients first”. They understand the importance of being nice to patients, and they understand their role in “team work” at Upstate. We were able to recognize them for this hard work and positive attitude. I also recognized them for the fact that they are ever present, often times unknown to many people in the hospital, and that they do a kind of work that many of us would rather not do. Aside from all this, it is clear they take pride in our facility, our institution, the Upstate name, and the ability to be part of the team that cares for patients.
Sue Campanaro, the manager for Environmental Services, deserves much of the credit and thank-you from all of us for assembling, managing, and coordinating this fine team of Upstate employees.
I would ask that all of us stop from time to time, and thank our Environmental Services staff for the outstanding job that they do. They do their work well, and with a good attitude. What more could we ask for from this group?