Pictured below are the celebratory events honoring, 9F-Neuroscience ICU, PMR Concussion Management Program and the Breast Cancer Program. These teams had the most improved overall patient satisfaction scores for the first Quarter of 2011.
Inpatient Champion Trophy:
9F-Neuroscience ICU
The Neuroscience ICU had the greatest improved overall patient satisfaction score with an 18.6 point increase for the first Quarter of 2011
Back Row, Left to Right: Paul Seale, Sharon Klaiber, RN, Patrick Smith, RN, Amy King, RN, Gretchen Hoffman, RN, Rachel Phillips, RN, Chiquota Thomas, RN, Kim Spinelli, RN, Dr Elwaleed El Nour
Front Row, Left to Right: Cathy Stephens, RN, Deb Gazarra-Ralph, RN, Linda Aue, RN, Emily Nye, RN, Tara Tulowiecki,RN, Katie Mooney, RN, Patty King, RN
Outpatient Non-Press Ganey Champion Trophy:
PMR Concussion Management Program
The PMR Concussion Management Program had an improved overall patient satisfaction of 9.4 points Non-Press Ganey outpatient satisfaction surveys for the first Quarter of 2011.
Back Row, Left to Right: Dr. McCabe, Angelina Rodner, Mike Romandetti, PT, Amy DeBois, PT, Yvonne Freeman, OT, Susan Giegold, PT, Michelle Brand, Stephanie Cooper, Steve McClintic
Middle Row, Left to Right: Deborah Spinks, PhD, Tammy Bartoszek, PsyD, Jennifer Donnelly, OT, Debra Blanchard, RN, Diane Clark, Paul Trela, NP Kim Nemi, OT, Paul Seale
Front Row, Left to Right: Joan Pagano, Tanya Clos
Outpatient Champion Trophy: Breast Cancer Program
The Breast Cancer Program had an improved overall patient satisfaction score of 7.3 points on their Outpatient satisfaction surveys for the first Quarter of 2011
Back Row, Left to Right: Amy Scullion, NP, Tina Evans, Dr. McCabe, Pam Romer, Carolyn Flewelling, Donna DeStefano, Paul Seale
Front Row, Left to Right: Richard Williams, RN, Katie Mooney, RN
In addition, the following areas were recognized at Management Forum in April for improving their patient satisfaction scores by 3 points in the first Quarter of 2011:
Breast Cancer Center +6.7
Perinatal Center +6.5
Hyperbaric Medicine &
Wound Care Center +6.3
UPAC +6.2
8G-Medicine Cardio +5.3
Dental Service +4.1
Cardiac Rehabilitation +4.0
4B-Psychiatry +3.4
Medicine Subspecialties +3.3
New Patient Satisfaction Champions will be announced at July’s Management Forum. We will be recognizing the teams with the highest combined patient satisfaction scores for overall rating of care given and likelihood of recommending hospital or practice.